{"id":370,"date":"2026-11-02T00:31:03","date_gmt":"2026-11-02T00:31:03","guid":{"rendered":"https:\/\/plugins.sombinario.com\/suporte\/"},"modified":"2026-11-02T03:02:10","modified_gmt":"2026-11-02T03:02:10","slug":"suporte","status":"publish","type":"page","link":"https:\/\/plugins.sombinario.com\/en\/suporte\/","title":{"rendered":"Support"},"content":{"rendered":"\n<style data-wp-block-html=\"css\">\n#wpsc-container { color-scheme: dark; }\n#wpsc-container .wpsc-shortcode-container, #wpsc-container .wpsc-body { background:#181818 !important; color:#eee !important; border-color:#3a3a3a !important; }\n#wpsc-container label, #wpsc-container .wpsc-tff-label, #wpsc-container .name { color:#eee !important; }\n#wpsc-container .extra-info { color:#bdbdbd !important; }\n#wpsc-container .wpsc-header { background:#242424 !important; border-bottom:2px solid #f58232; }\n#wpsc-container .wpsc-header label, #wpsc-container .wpsc-header svg { color:#eee !important; }\n#wpsc-container .wpsc-menu-list.active label, #wpsc-container .wpsc-menu-list.active svg, #wpsc-container .wpsc-link { color:#ff994f !important; }\n#wpsc-container input:not([type=checkbox]):not([type=hidden]):not([type=file]), #wpsc-container textarea, #wpsc-container select, #wpsc-container .select2-selection { background:#252525 !important; color:#eee !important; border:1px solid #555 !important; box-shadow:none !important; }\n#wpsc-container input::placeholder, #wpsc-container textarea::placeholder, #wpsc-container .select2-selection__placeholder { color:#aaa !important; }\n#wpsc-container .select2-selection__rendered { color:#eee !important; }\nbody.page-id-370 .select2-dropdown, body.page-id-370 .select2-search__field, body.page-id-370 .select2-results__option { background:#252525; color:#eee; border-color:#555; }\nbody.page-id-370 .select2-results__option--highlighted { background:#7c350d !important; color:#fff !important; }\n#wpsc-container .mce-panel, #wpsc-container .mce-toolbar-grp { background:#252525 !important; border-color:#555 !important; }\n#wpsc-container .mce-btn { background:#333 !important; border-color:#555 !important; }\n#wpsc-container .mce-btn .mce-ico { color:#eee !important; }\n#wpsc-container .wpsc-button.primary { background:#f58232 !important; border-color:#f58232 !important; color:#161616 !important; }\n#wpsc-container .wpsc-button.secondary { background:#252525 !important; border-color:#f58232 !important; color:#ff994f !important; }\n#wpsc-container input:focus, #wpsc-container .select2-container--focus .select2-selection { outline:2px solid #f58232; outline-offset:1px; }\n#wpsc-container input[type=checkbox] { accent-color:#f58232; }\n\n#wpsc-container .mce-btn button { background:#333 !important; color:#eee !important; }\n#wpsc-container .mce-tinymce { box-shadow:none !important; border:1px solid #555 !important; }\n#wpsc-container .search-field { background:#252525 !important; color:#ddd !important; border:1px solid #555; }\n#wpsc-container select option { background:#252525 !important; color:#eee !important; }\n#wpsc-container td[colspan] { background:#181818 !important; color:#ddd !important; }\n\/* Contraste dos filtros e da ordena\u00e7\u00e3o no tema dark. *\/\n#wpsc-container #wpsc-input-filter,\n#wpsc-container #wpsc-input-sort-by,\n#wpsc-container #wpsc-input-sort-order {\n  color:#eeeeee !important;\n  background-color:#252525 !important;\n  color-scheme:dark;\n}\n#wpsc-container #wpsc-input-filter:focus,\n#wpsc-container #wpsc-input-sort-by:focus,\n#wpsc-container #wpsc-input-sort-order:focus {\n  color:#ffffff !important;\n  border-color:#f58232 !important;\n  outline:2px solid #f58232;\n  outline-offset:1px;\n}\n\n<\/style>\n\n<script data-wp-block-html=\"js\">\n(() => {\n  const applyEditorTheme = () => {\n    document.querySelectorAll('#wpsc-container iframe').forEach(frame => {\n      const paint = () => {\n        try {\n          const doc = frame.contentDocument;\n          if (!doc || !doc.body || !doc.body.isContentEditable || doc.getElementById('sombinario-support-dark')) return;\n          const style = doc.createElement('style');\n          style.id = 'sombinario-support-dark';\n          style.textContent = 'html,body{background:#202020!important;color:#eee!important;color-scheme:dark;}a{color:#ff994f!important;}';\n          doc.head.appendChild(style);\n        } catch (_) {}\n      };\n      if (!frame.dataset.sombinarioDark) {\n        frame.dataset.sombinarioDark = '1';\n        frame.addEventListener('load', paint);\n      }\n      paint();\n    });\n  };\n  const start = () => {\n    const root = document.getElementById('wpsc-container');\n    if (!root) return;\n    applyEditorTheme();\n    new MutationObserver(applyEditorTheme).observe(root, {childList:true, subtree:true});\n  };\n  if (document.readyState === 'loading') document.addEventListener('DOMContentLoaded', start, {once:true});\n  else start();\n})();\n<\/script>\n\n\t\t\t<div id=\"wpsc-container\" style=\"display:none;\">\n\t\t\t\t<div class=\"wpsc-shortcode-container\">\n\t\t\t\t\t\t\t\t<div class=\"wpsc-auth-container\">\n\t\t\t\t<div class=\"auth-inner-container\">\n\t\t\t\t\t<h2>Please sign in<\/h2>\n\t\t\t\t\t<form onsubmit=\"return false;\" class=\"wpsc-login wpsc-default-login\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<input type=\"text\" name=\"username\" placeholder=\"Username \/ Email address\" autocomplete=\"off\"\/>\n\t\t\t\t\t\t\t<input type=\"password\" name=\"password\" placeholder=\"Password\"\/>\n\t\t\t\t\t\t\t<div class=\"checkbox-container remember-me\">\n\t\t\t\t\t\t\t\t<input id=\"wpsc-remember-me\" type=\"checkbox\" name=\"remember_me\" value=\"1\"\/>\n\t\t\t\t\t\t\t\t<label for=\"wpsc-remember-me\">Remember me<\/label>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<button class=\"wpsc-button normal primary\" onclick=\"wpsc_submit_login_form(this)\">Sign In<\/button>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"wpsc_default_login\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"_ajax_nonce\" value=\"6857e3400a\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/form>\n\n\t\t\t\t\t<div class=\"auth-links\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"wpsc-link wpsc-forgot-password\" href=\"https:\/\/plugins.sombinario.com\/en\/my-account\/lost-password\/\">Forgot your password?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"wpsc-link wpsc-otp-open-ticket\" href=\"https:\/\/plugins.sombinario.com\/en\/open-ticket\/\">Open existing ticket using one time password<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<script>\n\t\t\t\t\t\/**\n\t\t\t\t\t * Submit default login form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_submit_login_form(el) {\n\n\t\t\t\t\t\tvar form = jQuery(el).closest('form');\n\t\t\t\t\t\tvar dataform = new FormData(form[0]);\n\t\t\t\t\t\tvar username = dataform.get('username').trim();\n\t\t\t\t\t\tvar password = dataform.get('password').trim();\n\t\t\t\t\t\twpsc_auth_clear_error(el);\n\t\t\t\t\t\tif (!username || !password) {\n\t\t\t\t\t\t\tvar empty = form.find('input[name=\"username\"], input[name=\"password\"]').filter(function () {\n\t\t\t\t\t\t\t\treturn !this.value.trim();\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\twpsc_auth_show_error(el, supportcandy.translations.req_fields_missing, empty);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\n\t\t\t\t\t\t\twpsc_post_login_form(el, dataform);\n\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Submit login form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_post_login_form(el, dataform) {\n\n\t\t\t\t\t\twpsc_auth_button_busy(el, true);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (response) {\n\t\t\t\t\t\t\tif (response && response.success) {\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\twpsc_login_error(el, response);\n\t\t\t\t\t\t}).fail(function (xhr) {\n\t\t\t\t\t\t\twpsc_login_error(el, xhr);\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Show login error and restore the form for another attempt\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_login_error(el, response) {\n\n\t\t\t\t\t\tvar form = jQuery(el).closest('form');\n\t\t\t\t\t\tvar data = response && response.responseJSON !== undefined ? response.responseJSON : response;\n\t\t\t\t\t\tvar invalid = data && data.data && data.data.code === 'invalid_login' ? form.find('input[name=\"username\"], input[name=\"password\"]') : null;\n\t\t\t\t\t\twpsc_auth_button_busy(el, false);\n\t\t\t\t\t\twpsc_auth_show_error(el, wpsc_auth_error_message(response), invalid);\n\t\t\t\t\t\tif (invalid) {\n\t\t\t\t\t\t\tform.find('input[name=\"password\"]').val('').trigger('focus');\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Custom login\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_custom_login(el, url) {\n\n\t\t\t\t\t\tjQuery(el).text(supportcandy.translations.please_wait);\n\t\t\t\t\t\twindow.location.href = url;\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Load an auth screen into the container; on failure put the previous screen back with an error\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_load_auth_screen(action) {\n\n\t\t\t\t\t\tvar container = jQuery('.auth-inner-container');\n\t\t\t\t\t\tvar previous = container.contents().detach();\n\t\t\t\t\t\tcontainer.html(supportcandy.loader_html);\n\t\t\t\t\t\tjQuery.post(supportcandy.ajax_url, { action: action }).done(function (res) {\n\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\tcontainer.empty().append(previous);\n\t\t\t\t\t\t\t\twpsc_auth_show_error(container.children().first(), wpsc_auth_error_message(res));\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tcontainer.html(res);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}).fail(function (xhr) {\n\t\t\t\t\t\t\tcontainer.empty().append(previous);\n\t\t\t\t\t\t\twpsc_auth_show_error(container.children().first(), wpsc_auth_error_message(xhr));\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Get default registration page\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_get_default_registration() {\n\n\t\t\t\t\t\twpsc_load_auth_screen('wpsc_get_default_registration');\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Set default registration form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_set_default_registration(el) {\n\n\t\t\t\t\t\tvar form = jQuery(el).closest('form');\n\t\t\t\t\t\tvar dataform = new FormData(form[0]);\n\t\t\t\t\t\tvar firstname = dataform.get('firstname').trim();\n\t\t\t\t\t\tvar lastname = dataform.get('lastname').trim();\n\t\t\t\t\t\tvar username = dataform.get('username').trim();\n\t\t\t\t\t\tvar email_address = dataform.get('email_address').trim();\n\t\t\t\t\t\tvar password = dataform.get('password').trim();\n\t\t\t\t\t\tvar confirm_password = dataform.get('confirm_password').trim();\n\t\t\t\t\t\tvar isUsername = dataform.get('is_username').trim();\n\t\t\t\t\t\tvar isEmail = dataform.get('is_email').trim();\n\n\t\t\t\t\t\twpsc_auth_clear_error(el);\n\n\t\t\t\t\t\tvar empty = form.find('input[name=\"firstname\"], input[name=\"lastname\"], input[name=\"username\"], input[name=\"email_address\"], input[name=\"password\"], input[name=\"confirm_password\"]').filter(function () {\n\t\t\t\t\t\t\treturn !this.value.trim();\n\t\t\t\t\t\t});\n\t\t\t\t\t\tif (empty.length) {\n\t\t\t\t\t\t\twpsc_auth_show_error(el, supportcandy.translations.req_fields_missing, empty);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (!validateEmail(email_address)) {\n\t\t\t\t\t\t\twpsc_auth_show_error(el, supportcandy.translations.incorrect_email, form.find('input[name=\"email_address\"]'));\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (isUsername != 1) {\n\t\t\t\t\t\t\twpsc_auth_show_error(el, supportcandy.translations.unsername_unavailable, form.find('input[name=\"username\"]'));\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (isEmail != 1) {\n\t\t\t\t\t\t\twpsc_auth_show_error(el, supportcandy.translations.email_unavailable, form.find('input[name=\"email_address\"]'));\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (password !== confirm_password) {\n\t\t\t\t\t\t\twpsc_auth_show_error(el, supportcandy.translations.incorrect_password, form.find('input[name=\"confirm_password\"]'));\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\t\t\t\t\tvar tandcCheckbox = dataform.get('wpsc-tandc-reg-user');\n\t\t\t\t\t\t\tif ( ! tandcCheckbox ){\n\t\t\t\t\t\t\t\twpsc_auth_show_error(el, supportcandy.translations.req_term_cond, form.find('input[name=\"wpsc-tandc-reg-user\"]'));\n\t\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tvar gdprCheckbox = dataform.get('wpsc-gdpr-reg-user');\n\t\t\t\t\t\t\tif ( gdprCheckbox != 1 ){\n\t\t\t\t\t\t\t\twpsc_auth_show_error(el, supportcandy.translations.req_gdpr, form.find('input[name=\"wpsc-gdpr-reg-user\"]'));\n\t\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\twpsc_authenticate_registration(el, dataform);\n\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Post registration form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_authenticate_registration(el, dataform) {\n\n\t\t\t\t\t\twpsc_auth_button_busy(el, true);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\twpsc_registration_error(el, res);\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tjQuery(el).closest('.auth-inner-container').html(res);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}).fail(function (xhr) {\n\t\t\t\t\t\t\twpsc_registration_error(el, xhr);\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Show registration error and restore the form for another attempt\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_registration_error(el, response) {\n\n\t\t\t\t\t\twpsc_auth_button_busy(el, false);\n\t\t\t\t\t\twpsc_auth_show_error(el, wpsc_auth_error_message(response));\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Register user\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_confirm_registration(el) {\n\n\t\t\t\t\t\twpsc_auth_submit_otp(el, function () {\n\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Get guest otp login screen\n\t\t\t\t\t *\n\t\t\t\t\t * @return void\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_get_guest_sign_in() {\n\n\t\t\t\t\t\twpsc_load_auth_screen('wpsc_get_guest_sign_in');\n\t\t\t\t\t}\n\t\t\t\t<\/script>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"wpsc-page-snippets\" style=\"display: none;\">\n\t\t\t\t<div class=\"wpsc-editor-attachment upload-waiting\">\n\t\t\t\t\t<div class=\"attachment-label\"><\/div>\n\t\t\t\t\t<div class=\"attachment-remove\" onclick=\"wpsc_remove_attachment(this)\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"svg-inline--fa fa-times fa-w-11\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"attachment-waiting\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<script type=\"text\/javascript\">\n\n\t\t\t\t\/**\n\t\t\t\t * Set shortcode url. Adds a history entry when moving to a different\n\t\t\t\t * screen so that browser back\/forward works, otherwise replaces current one.\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_tickets_set_url(url) {\n\t\t\t\t\turl = new URL(url, window.location.href).toString();\n\t\t\t\t\tif (\n\t\t\t\t\t\ttypeof supportcandy.tickets_url === 'undefined' ||\n\t\t\t\t\t\tsupportcandy.is_tickets_popstate ||\n\t\t\t\t\t\turl === window.location.href\n\t\t\t\t\t) {\n\t\t\t\t\t\twindow.history.replaceState({}, null, url);\n\t\t\t\t\t} else {\n\t\t\t\t\t\twindow.history.pushState({}, null, url);\n\t\t\t\t\t}\n\t\t\t\t\tsupportcandy.tickets_url = url;\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Restore shortcode screen on browser back\/forward.\n\t\t\t\t *\/\n\t\t\t\tjQuery(window).on('popstate', function () {\n\n\t\t\t\t\tif (typeof supportcandy.section_callbacks === 'undefined') {\n\t\t\t\t\t\treturn;\n\t\t\t\t\t}\n\n\t\t\t\t\tif (wpsc_is_description_text()) {\n\t\t\t\t\t\tif (!confirm(supportcandy.translations.warning_message)) {\n\t\t\t\t\t\t\t\/\/ stay on current screen, restore its url.\n\t\t\t\t\t\t\twindow.history.pushState({}, null, supportcandy.tickets_url);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\t\t\t\t\t\tvar is_tinymce = (typeof tinyMCE != 'undefined') && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden();\n\t\t\t\t\t\tif (is_tinymce && tinymce.get('description')) {\n\t\t\t\t\t\t\ttinyMCE.get('description').setContent('');\n\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\tjQuery('#description').val('');\n\t\t\t\t\t\t}\n\t\t\t\t\t\twpsc_clear_saved_draft_reply(jQuery('#wpsc-current-ticket').val());\n\t\t\t\t\t}\n\n\t\t\t\t\tvar params = new URL(window.location.href).searchParams;\n\t\t\t\t\tvar section = params.get('wpsc-section') || supportcandy.initial_section;\n\t\t\t\t\tvar id = params.get('ticket-id');\n\t\t\t\t\tvar callback = supportcandy.section_callbacks[section] || supportcandy.section_callbacks['ticket-list'];\n\n\t\t\t\t\tsupportcandy.is_tickets_popstate = true;\n\t\t\t\t\tif (section === 'ticket-list' && id) {\n\t\t\t\t\t\twpsc_get_individual_ticket(id);\n\t\t\t\t\t} else if (typeof window[callback] === 'function') {\n\t\t\t\t\t\twindow[callback]();\n\t\t\t\t\t}\n\t\t\t\t\tsupportcandy.is_tickets_popstate = false;\n\t\t\t\t});\n\n\t\t\t\t\/**\n\t\t\t\t * Get ticket list\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_ticket_list(is_humbargar = false) {\n\n\t\t\t\t\tsupportcandy.current_section = 'ticket-list';\n\n\t\t\t\t\tif (is_humbargar) wpsc_toggle_humbargar();\n\n\t\t\t\t\tif (wpsc_is_description_text()) {\n\t\t\t\t\t\tif ( !confirm(supportcandy.translations.warning_message)){\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}  else {\n\t\t\t\t\t\t\tvar is_tinymce = (typeof tinyMCE != \"undefined\") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden();\n\t\t\t\t\t\t\tif (is_tinymce && tinymce.get('description')) {\n\t\t\t\t\t\t\t\tvar description = tinyMCE.get('description').setContent('');\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tvar description = jQuery('#description').val('');\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\tticket_id = jQuery('#wpsc-current-ticket').val();\n\t\t\t\t\t\t\twpsc_clear_saved_draft_reply( ticket_id );\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\tvar id = supportcandy.current_ticket_id;\n\t\t\t\t\tif (id) {\n\t\t\t\t\t\tdelete supportcandy.current_ticket_id;\n\t\t\t\t\t\twpsc_get_individual_ticket(id);\n\t\t\t\t\t\treturn;\n\t\t\t\t\t}\n\n\t\t\t\t\twpsc_update_live_agents();\n\n\t\t\t\t\t\/\/ set flag to differentiate between ticket list and individual ticket\n\t\t\t\t\tsupportcandy.ticketListIsIndividual = false;\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.ticket-list, .wpsc-humbargar-menu-item.ticket-list').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.ticket_list);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'ticket-list');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twpsc_tickets_set_url(url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_ticket_list',\n\t\t\t\t\t\t_ajax_nonce: supportcandy.nonce,\n\t\t\t\t\t\tis_frontend: supportcandy.is_frontend\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tif (typeof supportcandy.ticketList != 'undefined' && typeof supportcandy.ticketList.filters != 'undefined') {\n\t\t\t\t\t\tdata.filters = supportcandy.ticketList.filters;\n\t\t\t\t\t}\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t\twpsc_delete_auto_draft();\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get individual ticket\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_individual_ticket(id) {\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.ticket-list, .wpsc-humbargar-menu-item.ticket-list').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.ticket_list);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'ticket-list');\n\t\t\t\t\tsearch_params.set('ticket-id', id);\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twpsc_tickets_set_url(url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\t\/\/ set flag to differentiate between ticket list and individual ticket\n\t\t\t\t\tsupportcandy.ticketListIsIndividual = true;\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_individual_ticket',\n\t\t\t\t\t\tticket_id: id,\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get create ticket form\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_ticket_form(is_humbargar = false) {\n\t\t\t\t\t\n\t\t\t\t\tsupportcandy.current_section = 'new-ticket';\n\n\t\t\t\t\tif (is_humbargar) wpsc_toggle_humbargar();\n\n\t\t\t\t\tif (wpsc_is_description_text()) {\n\t\t\t\t\t\tif ( confirm(supportcandy.translations.warning_message)){\n\t\t\t\t\t\t\tcurrent_ticket = jQuery('#wpsc-current-ticket').val();\n\t\t\t\t\t\t\twpsc_clear_saved_draft_reply( current_ticket );\n\t\t\t\t\t\t} else{\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.new-ticket, .wpsc-humbargar-menu-item.new-ticket').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.new_ticket);\n\n\t\t\t\t\twpsc_update_live_agents();\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'new-ticket');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twpsc_tickets_set_url(url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_ticket_form',\n\t\t\t\t\t\t_ajax_nonce: supportcandy.nonce\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get agent settings\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_user_profile(is_humbargar = false) {\n\n\t\t\t\t\tsupportcandy.current_section = 'my-profile';\n\n\t\t\t\t\tif (is_humbargar) wpsc_toggle_humbargar();\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.my-profile, .wpsc-humbargar-menu-item.my-profile').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.my_profile);\n\n\t\t\t\t\twpsc_update_live_agents();\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'my-profile');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twpsc_tickets_set_url(url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tvar data = { action: 'wpsc_get_user_profile' };\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get agent settings\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_agent_profile(is_humbargar = false) {\n\n\t\t\t\t\tsupportcandy.current_section = 'agent-profile';\n\n\t\t\t\t\tif (is_humbargar) wpsc_toggle_humbargar();\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.agent-profile, .wpsc-humbargar-menu-item.agent-profile').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.agent_profile);\n\n\t\t\t\t\twpsc_update_live_agents();\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'agent-profile');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twpsc_tickets_set_url(url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tvar data = { action: 'wpsc_get_agent_profile' };\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t\tjQuery('.wpsc-ap-nav.general').trigger('click');\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get agent dashboard\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_agent_dashboard(is_humbargar = false) {\n\n\t\t\t\t\tsupportcandy.current_section = 'dashboard';\n\n\t\t\t\t\tif (is_humbargar) {\n\t\t\t\t\t\twpsc_toggle_humbargar();\n\t\t\t\t\t}\n\n\t\t\t\t\tjQuery( '.wpsc-tickets-nav, .wpsc-humbargar-menu-item' ).removeClass( 'active' );\n\t\t\t\t\tjQuery( '.wpsc-tickets-nav.dashboard, .wpsc-humbargar-menu-item.dashboard' ).addClass( 'active' );\n\t\t\t\t\tjQuery( '.wpsc-humbargar-title' ).html( supportcandy.humbargar_titles.dashboard );\n\n\t\t\t\t\twpsc_update_live_agents();\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'dashboard');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twpsc_tickets_set_url(url.toString());\n\t\t\t\t\tjQuery( '.wpsc-body' ).html( supportcandy.loader_html );\n\n\t\t\t\t\tvar data = { action: 'wpsc_get_agent_dashboard' };\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\n\t\t\t\t\tjQuery.post(\n\t\t\t\t\t\tsupportcandy.ajax_url,\n\t\t\t\t\t\tdata,\n\t\t\t\t\t\tfunction (response) {\n\t\t\t\t\t\t\tjQuery( '.wpsc-body' ).html( response );\n\t\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t\t\tjQuery( '.wpsc-ap-nav.general' ).trigger( 'click' );\n\t\t\t\t\t\t}\n\t\t\t\t\t);\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get create ticket as guest\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_guest_ticket_form() {\n\n\t\t\t\t\tjQuery('.wpsc-shortcode-container').html('<div class=\"wpsc-body\"><\/div>');\n\t\t\t\t\twpsc_get_ticket_form();\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Update live agents\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_update_live_agents() {\n\n\t\t\t\t\tif (!supportcandy.ticketListIsIndividual) {\n\t\t\t\t\t\treturn;\n\t\t\t\t\t}\n\t\t\t\t\tagent_id = jQuery(\"#wpsc-current-agent\").val();\n\t\t\t\t\tif (!agent_id) {\n\t\t\t\t\t\treturn;\n\t\t\t\t\t}\n\t\t\t\t\tif (typeof supportcandy.agent_collision === \"undefined\" || !supportcandy.agent_collision) {\n\t\t\t\t\t\treturn;\n\t\t\t\t\t}\n\n\t\t\t\t\tticket_id = jQuery(\"#wpsc-current-ticket\").val();\n\t\t\t\t\tvar data = { action: 'wpsc_check_live_agents', agent_id, ticket_id, operation: 'leave', _ajax_nonce: supportcandy.nonce };\n\t\t\t\t\tjQuery.post(\n\t\t\t\t\t\tsupportcandy.ajax_url,\n\t\t\t\t\t\tdata,\n\t\t\t\t\t\tfunction (response) {\n\t\t\t\t\t\t}\n\t\t\t\t\t);\n\t\t\t\t}\n\t\t\t<\/script>\n\t\t\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-370","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Suporte - SomBinario Plugins<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/plugins.sombinario.com\/en\/suporte\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suporte - SomBinario Plugins\" \/>\n<meta property=\"og:url\" content=\"https:\/\/plugins.sombinario.com\/en\/suporte\/\" \/>\n<meta property=\"og:site_name\" content=\"SomBinario Plugins\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-02T03:02:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/plugins.sombinario.com\\\/suporte\\\/\",\"url\":\"https:\\\/\\\/plugins.sombinario.com\\\/suporte\\\/\",\"name\":\"Suporte - SomBinario 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